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Privacy Policy

How Wellnurse Mental Health Services Pty Ltd collects, uses, and protects your personal information.

Effective Date: 15 April 2026  |  Last Reviewed: 15 April 2026  |  Jurisdiction: Western Australia, Australia

1. About This Policy

Wellnurse Mental Health Services Pty Ltd (ABN 95 697 040 412 / ACN 697 040 412) ("Wellnurse", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with us, particularly given the sensitive nature of mental health information.

This Privacy Policy explains how we collect, hold, use, and disclose personal information — including health information — in accordance with the Privacy Act 1988 (Cth) ("Privacy Act"), the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act, and the Health Records Act 2001 (WA) where applicable.

By using our website (wellnursementalhealthservicespty.site), contacting us, or engaging our clinical services, you consent to the handling of your personal and health information as described in this Policy.

2. Who We Are

Wellnurse Mental Health Services Pty Ltd is a professional mental health services practice registered in Western Australia, Australia, providing clinical psychology, counselling, psychiatric consultation, workplace mental health programmes, and telehealth services.

3. Information We Collect

We may collect the following types of personal and health information:

  • Identity information: full name, date of birth, gender, Medicare number (where applicable)
  • Contact details: email address, phone number, residential and postal addresses
  • Health information: mental health history, diagnosis, treatment plans, clinical notes, assessment results, medication details, and referral information (this is classified as sensitive information under the Privacy Act)
  • Referral information: GP referral letters, Mental Health Treatment Plans, and correspondence from other health professionals
  • Payment and billing information: Medicare claims, private health fund details, invoice records, and payment history
  • Communication records: emails, enquiry form submissions, session booking records, and any other correspondence with us
  • Website usage data: IP address, browser type, pages visited, time on site (collected through standard server logs or analytics tools)

We collect personal and health information by lawful and fair means, and where practicable, directly from you. Health information is only collected with your informed consent, or where permitted or required by law.

4. How We Collect Information

We collect personal and health information through:

  • Enquiry and appointment booking forms submitted on our website
  • Direct email, telephone, or in-person communications
  • GP referrals, Mental Health Treatment Plans, and correspondence from other health professionals
  • Clinical intake and assessment sessions
  • Medicare and private health fund claim processing
  • Automatically via cookies and server logs when you visit our website
  • Third parties such as referring practitioners, family members (with consent), or publicly available registers

Where it is reasonable and practicable, we will notify you of the information we collect and why at or before the time of collection.

5. How We Use Your Information

We use personal and health information to:

  • Provide clinical mental health services, including assessment, diagnosis, treatment, and ongoing care
  • Process Medicare rebates and private health fund claims on your behalf
  • Communicate with referring GPs and other health professionals involved in your care (with your consent)
  • Manage appointments, billing, and client records
  • Comply with legal and regulatory obligations, including mandatory reporting obligations under the Health Practitioner Regulation National Law, the Mental Health Act 2014 (WA), and the Privacy Act 1988 (Cth)
  • Deliver workplace mental health programmes to corporate and organisational clients
  • Improve our clinical practice, website, and service offerings
  • Where you have consented, send communications about relevant services or mental health resources
  • Conduct clinical supervision, quality assurance, and professional development

We will not use your health information for purposes other than those for which it was collected, unless you consent or it is required or authorised by law.

6. Disclosure of Personal Information

We may disclose your personal and health information to:

  • Our clinicians, administrative staff, and professional supervisors (on a need-to-know basis, subject to confidentiality obligations)
  • Referring general practitioners and other treating health professionals (with your consent)
  • Medicare and the Department of Health (for Medicare rebate processing)
  • Private health funds (for benefit claims processing)
  • Third-party service providers who assist us in operating our practice (e.g. IT hosting, accounting, clinical software) — subject to contractual confidentiality obligations
  • Government agencies, regulators, or law enforcement bodies where required by law (including mandatory reporting under the Mental Health Act 2014 (WA) and the Children and Community Services Act 2004 (WA))
  • Courts or tribunals, if we are a party to legal proceedings

We do not sell or rent your personal or health information to third parties for their own marketing purposes.

We do not generally disclose personal information to overseas recipients. If we do, we will take reasonable steps to ensure the recipient complies with the APPs or a comparable privacy regime, or we will obtain your consent.

7. Data Security

Given the sensitive nature of mental health information, we take stringent steps to protect the personal and health information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These measures include:

  • Secure, encrypted clinical practice management software for storing health records
  • Password-protected and encrypted digital document storage
  • Secure, encrypted telehealth platform for video consultations
  • Access controls restricting health information to authorised clinicians and administrative staff
  • HTTPS encryption on our website
  • Physical security measures for any paper-based records
  • Regular security reviews and staff training on information handling

No data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. You can configure your browser to refuse cookies; however, this may limit some website functionality.

We may use third-party analytics tools to collect aggregated, non-personally identifiable information about website traffic and usage patterns. No health information is collected through cookies or analytics.

9. Access and Correction

Under APP 12 and APP 13, you have the right to:

  • Request access to the personal and health information we hold about you
  • Request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To exercise these rights, please contact us at ceo@wellnursementalhealthservicespty.site. We will respond within 30 days. We may require you to verify your identity before providing access to health information.

In some circumstances, we may refuse access or correction as permitted by the Privacy Act (for example, where providing access could pose a serious threat to the life or health of any individual). Where we refuse, we will provide written reasons.

10. Marketing Communications

We may send you communications about our services, mental health resources, or appointment reminders where you have consented to receive them, or where permitted by the Spam Act 2003 (Cth). You may opt out at any time by contacting us at ceo@wellnursementalhealthservicespty.site or by using the unsubscribe link included in any marketing email.

11. Links to Other Websites

Our website may contain links to third-party websites (for example, mental health resource directories or professional registration bodies). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently. This Privacy Policy applies only to our website and practice.

12. Complaints

If you believe we have breached the APPs, the Health Records Act 2001 (WA), or this Privacy Policy, you may lodge a complaint by contacting us at:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated Policy.

14. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising under this Policy shall be subject to the jurisdiction of the courts of Western Australia.

15. Contact Us

For any privacy-related queries or concerns, please contact: